TACT ET DIPLOMATIE DANS LA RELATION AVEC LE BENEFICIAIRE ET SON ENTOURAGE

Dernière mise à jour : 21/07/2022

Description
I . Physiologies
Système nerveux autonome
Principe d'homéostasie
II . Psychologie
La perception
L'influence
Les manipulations : séduction, persuasion, suggestion, soumission
III . La communication
Interpersonnelle
Verbale et non verbale
La rétroaction
Le tact et la diplomatie
IV . L'assertivité
Définition
Ses techniques
Public visé
Intervenant(e)s à domicile
* salarié
* demandeur d'emploi
Prérequis
Aucun
Objectifs de la formation
Etre capable de reconnaitre les rapports d'influences lors de la communication.
Etre en mesure d'apporter avec tact et diplomatie les réponses appropriées aux sollicitations extra professionnelles.
Modalités pédagogiques
Méthode pédagogique expositive pour la partie théorique,
Méthode active et auto—scopique pour la partie pratique : simulations de situations ; sur des films présentant des situations, les apprenants construiront des réponses possibles et les filmeront, le débraie permettra d'évaluer la pertinence des réponses en situation de communication.
Modalités d'évaluation et de suivi
  • Evaluation en cours de formation
  • Test de connaissance
  • Attestation remise au stagiaire
  • Evaluation de la formation par le stagiaire en fin de session

M'inscrire à la formation

Ajouter au panier
Prochaines Sessions
  • Désolé, cette formation n'est pas programmée pour le moment.
    Si vous êtes responsable formation, vous pouvez faire une requête pour l'organiser en INTRA dans votre entreprise.

Retour au site web du centre

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
est titulaire de la certification Qualiopi, selon les exigences de la certification visées à l'article L.6316-1 du code du travail, pour son
processus de réalisation des catégories d'actions de développement des compétences suivantes : Actions de formation (AF)